Refund Policy

RETURN & REFUND POLICY

Last updated: June 6, 2026

At Bright Liver, we stand behind the quality of our products and your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Window

We offer a 60-day money-back guarantee from the date your one-time order is delivered. If 60 days have passed since your delivery date, unfortunately we cannot offer a refund or exchange. This guarantee covers one (1) bottle per household on a first purchase.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition or lightly used.
  • Returns must include the original packaging, if available.
  • Proof of purchase (order number or confirmation email) is required.

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Gift cards
  • Items marked as final sale
  • Products returned beyond the 60-day window
  • Subscription orders that have already been processed (see Section 4)

4. Subscriptions

By subscribing to a Bright Liver recurring plan, you authorize recurring charges and shipments at the frequency selected at checkout. The following terms apply to subscriptions:

  • Processed subscription orders: Once a subscription order has been processed — meaning payment has been captured and the package has been prepared or shipped — that order is non-refundable and cannot be cancelled.
  • Cancel anytime: You may cancel your subscription at any time. Cancellation stops all future charges and shipments — no further amount will be withdrawn after you cancel.
  • Important: Cancelling does not refund an order that has already been processed. To make sure your next renewal is not charged, please cancel your subscription at least 48 hours before your next renewal date. Any order that renews before you cancel will be fulfilled, shipped, and is non-refundable.

5. Return & Cancellation Process

To initiate a return, cancel a subscription, or request an eligible refund, contact our team at audreyblot55@gmail.com with your order number and reason. If eligible, we will provide instructions for mailing the product back.

Please note:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and applied to your original method of payment within 5–10 business days. Shipping fees are non-refundable.

7. Damaged or Defective Items

If your order arrives damaged or contains a defective product, please contact us within 7 days of delivery at audreyblot55@gmail.com with photos of the product and packaging. We will provide a replacement or full refund at no cost to you, whether or not the order was part of a subscription.

8. Late or Missing Refunds

If you haven't received a refund after 10 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your payment provider — it may take some time before your refund is officially posted.
  3. If you've done all of this and still have not received your refund, contact us at audreyblot55@gmail.com

9. Contact Us

If you have any questions about this policy, please reach out to our support team at: audreyblot55@gmail.com

This policy does not limit any rights you may have under applicable consumer protection law.